SYS.01 // QARBI
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Adjacent service / AI Workflow Automation

AI workflows
layered on top
of your booking engine.

Rebooking nudges, no-show recovery, reactivation campaigns, intake triage, claims drafting, review collection. Production-grade automations engineered with logging, monitoring, error handling, and runbooks — not duct-taped no-code that breaks the first time real-world data hits it.

01 // Why this matters

Owning your booking engine
unlocks AI you can’t buy.

When your booking system is rented from Fresha, Timely, or Cliniko, every "AI feature" you can use is whatever they decided to build. Limited data access. Rate-limited APIs. Commission on every action.

When you own the booking engine, AI workflows have direct database access. They can read every booking, every patient note, every cancellation pattern — and write back without asking permission. The leverage is dramatically different.

Most of our AI workflow engagements are layered on top of a Qarbi-built booking engine for exactly this reason. But we also ship standalone workflows for clinics still on rented platforms.

02 // Sample workflows

What we ship for clinics.

01

Automated rebooking

When a patient hasn't been back in 60 days, an AI workflow drafts a personalized SMS based on their treatment history and sends it via your booking system.

02

Intake triage

New patient fills out an intake form, an agent reviews it, flags anything clinically relevant, and produces a clinician-ready summary before the consult.

03

No-show recovery

Within an hour of a missed appointment, an agent drafts a context-aware rebooking message and schedules a follow-up sequence.

04

Reactivation campaigns

Segment patients by treatment history, last visit, and likely churn signals. Ship a personalized reactivation sequence that lifts revenue you didn't know you were losing.

05

Review collection

Compliant, timed review nudges that adapt tone based on treatment type. Higher review volume without coming off pushy.

06

Insurance & claims drafting

For medical clinics, agents pre-fill claims from treatment notes, flag likely denials, draft appeal letters when claims fail.

03 // The four sub-services

Pick the level you need.

AI workflow automation breaks into four discrete services, each stand-alone or sequenced together depending on where you’re starting.

SYS.001

Workflow Audit & Roadmap

Two weeks. We map every repeatable task in your business, score them by ROI, and hand you a ranked backlog of automations worth building.

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SYS.002

Workflow Build Sprints

Two-to-four week sprints. We design and ship one production-grade workflow at a time. Live, monitored, documented.

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SYS.003

Custom Agent Development

For workflows where a single prompt isn't enough. Bespoke agents that hold context, call tools, escalate, and handle real complexity.

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SYS.004

Managed AI Operations

We run the workflows we build. 24/7 monitoring, prompt tuning, cost optimization. Workflows aren't set-and-forget — your data drifts, models change.

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04 // FAQ

AI workflow questions

Both work. AI workflows compound the value of an owned booking engine — they have direct access to your data and can write back into the system without rate limits or commission walls. But we also ship workflows that sit alongside Fresha, Cliniko, or whatever you're running today.

n8n, Make.com, custom Node and Python, OpenAI, Anthropic, open-weights models. We're tool-agnostic — we pick what fits the job. You own the IP and can take it elsewhere.

First workflow live in 2–4 weeks. Most clients see it pay for its build cost within 60–90 days.

We came from production engineering. Workflows ship with logging, monitoring, error handling, and runbooks. Your AI consultant probably can't debug an n8n workflow at 2am. We can.

Booking engines and clinic websites are our core. AI workflow automation is a layer we add on top — most often for clinics already on a Qarbi-built engine, but also as standalone for clinics with existing platforms. See the four sub-services below for details.

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