From $200/month.
Or call us only
when you need us.
Once your booking engine is live, you have two paths: a monthly retainer for ongoing maintenance and improvement, or pay-as-you-go when something needs doing. Either way, no commissions, no per-booking fees, ever. The engine is yours.
Three tiers. Pick the one that fits.
$200/mo
For owners who want backups, security, and someone to call when something breaks.
- Daily backups (encrypted, off-site)
- Security patches within 48 hours of release
- 24/7 uptime monitoring
- Email support, 2-business-day response
- Quarterly performance review
$500/mo
For clinics shipping new things regularly — small features, copy changes, integrations.
- Everything in Light
- Up to 4 hours of feature work / month (rolls 1 month)
- Slack channel + same-day response, AU business hours
- Monthly review call with Jack
- Priority queue for urgent issues
$1,200/mo
For multi-location ops or clinics actively scaling. Continuous improvement, not just maintenance.
- Everything in Standard
- Up to 12 hours of feature work / month
- Active continuous improvement roadmap
- Direct engineer Slack access
- 99.9% uptime SLA + critical-issue response within 1 hour
You don't have to take one.
No retainer? No problem.
You can call us when you need us. We bill at our standard hourly rate ($120 AUD/hr) with no minimums and no monthly commitment.
You own the code.
If you ever want to take the booking engine to another team, you can. We hand over full code, documentation, runbooks. No hostage retainers.
No commission. No subscription.
Unlike SaaS platforms, the retainer covers maintenance and ongoing work — never a per-booking fee or seat charge. Cancel anytime, the engine still runs.
Maintenance & support questions
No. The booking engine is yours from day one. Most clients take Light or Standard because peace of mind is cheap insurance, but a meaningful percentage just call us when something needs doing. Both are valid.
A retainer covers ongoing maintenance and improvement of a system you own. Cancel it and the booking engine keeps running, fee-free. Cancel a Fresha subscription and your bookings stop — because you were renting the platform.
Adding a new treatment type, wiring up a new integration, building a new reporting view, designing a campaign for an upcoming launch, fixing edge cases, copy and design tweaks. Anything that's "small enough to do in a day or two."
On Pro, our on-call engineer is paged within minutes. On Standard, we respond within the same business day during AU hours. On Light, you have a 2-business-day SLA — but in practice, anything tagged "site is down" gets immediate attention.
Anytime. Most clients start on Light, move to Standard once they realize they want a steady drumbeat of small improvements, and only go Pro if they're scaling fast. No long-term contracts.
Other ways we can help
Custom Booking Engine
Multi-practitioner scheduling, deposits, payments, integrations. You own every booking.
Learn more →Custom Clinic Website
Mobile-first, fast, SEO-ready. Booking engine integrated, no third-party redirects.
Learn more →Migration & Integration
Move off Fresha, Timely, Cliniko. Tyro, Medicare, Stripe — all wired in.
Learn more →AI Workflow Automation
Layer agentic workflows on top of your booking engine — follow-up, reactivation, intake.
Learn more →Ecommerce Engineering
Senior Magento, Adobe Commerce, and headless engineering. Our original craft.
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